FAQ's


Customer Support Email: support@zapsy.in

1. What products do you sell on Zapsy.in?

Zapsy.in offers a carefully selected range of high-quality products across multiple categories, including home & kitchen, lifestyle, electronics, personal care, fashion accessories, and more. We regularly update our collection to bring you the latest trending products.

2. How do I place an order?

Placing an order is simple:

  1. Browse our website.

  2. Select your preferred product.

  3. Click Buy Now or Add to Cart.

  4. Proceed to checkout.

  5. Enter your shipping details.

  6. Complete the payment securely.

  7. Receive an instant order confirmation via email.

No account registration is required to place an order.

3. What payment methods do you accept?

We currently accept 100% prepaid payments through secure payment gateways.

Available payment options include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Other online payment methods available during checkout

Cash on Delivery (COD) is currently not available.

4. Is online payment secure?

Yes.

All online payments are processed through secure and encrypted payment gateways to ensure your payment information remains safe and protected.

5. Will I receive an order confirmation?

Yes.

Immediately after your payment is successful, you'll receive an order confirmation email containing your Order ID and purchase details.

If you do not receive the confirmation within 12 hours, please contact us at support@zapsy.in.

6. When will my order be shipped?

Most prepaid orders are processed within 1 business day after successful payment.

Once shipped, you'll receive a shipping confirmation email along with your tracking details.

7. How can I track my order?

After your order is dispatched, we'll send you an email or SMS containing your tracking number (AWB).

You can also track your shipment using the Track Your Order page on Zapsy.in.

8. How long does delivery take?

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

9. Is shipping free?

Yes.

We offer Free Shipping across India on all prepaid orders unless otherwise mentioned during special promotional campaigns.

10. Can I cancel my order?

Yes, but only before your order has been dispatched.

To request cancellation, please email us at support@zapsy.in as soon as possible.

Once an order has been shipped, it cannot be cancelled

11. Can I change my shipping address after placing an order?

If your order has not yet been dispatched, please contact us immediately at support@zapsy.in.

Once an order has been shipped, the shipping address cannot be changed.

12. What is your Return & Refund Policy?

If your order is eligible for return under our Return & Refund Policy, you may request a return within the specified return 7 days period.

Once the returned product passes our quality inspection, your refund will be processed to your original payment method.

Please refer to our Return & Refund Policy for complete details.

13. What should I do if I receive a damaged or incorrect product?

If your product arrives damaged, defective, or incorrect:

  • Take clear photos of the package and product.

  • Contact us within 24 hours of delivery.

  • Email us at support@zapsy.in with your Order ID and photographs.

We'll review your request and provide an appropriate resolution.

14. What if my order is delayed?

While we strive to deliver every order on time, delays may occasionally occur due to courier issues, weather conditions, public holidays, or high shipping volumes.

If your order is significantly delayed, please contact our support team, and we'll be happy to assist you.

15. Do I need to create an account to shop?

No.

You can place an order as a guest without creating an account.

All important updates, including your order confirmation and tracking information, will be sent to your registered email address.

16. Do you have a physical store?

No.

Zapsy.in is an online-only store, allowing us to offer competitive prices and deliver products across India.

17. How can I contact customer support?

Our customer support team is here to help.

Email: support@zapsy.in

We aim to respond to all customer queries within 24–48 business hours.

Thank You

Thank you for choosing Zapsy.in.