Shipping policy

Shipping Policy

Effective Date: November 12, 2025

At Zapsy.in, we are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your orders.

1. Shipping Coverage

We currently deliver across India.

Orders are shipped only to serviceable locations supported by our courier partners.

2. Prepaid Orders Only

Zapsy.in accepts 100% prepaid orders only.

We currently do not offer Cash on Delivery (COD).

Orders are processed only after successful payment confirmation.

3. Order Processing

  • Orders are processed within 1 business day after successful payment verification.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, sales, or unforeseen circumstances, order processing may take slightly longer.

4. Order Dispatch

Once your order has been processed, it will be dispatched through one of our trusted courier partners.

You will receive:

  • Order Confirmation Email

  • Shipping Confirmation Email/SMS

  • Tracking Number (AWB)

as soon as your order is shipped.

5. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

6. Shipping Charges

Free Shipping is available on all prepaid orders across India unless otherwise specified during promotional campaigns.

If any shipping charges apply in the future, they will be clearly displayed during checkout before payment.

7. Order Tracking

Once your order is dispatched, you will receive the tracking details via your registered email address or mobile number.

You can also track your order using the Order ID through the Track Your Order page available on our website.

8. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed because:

  • the customer is unavailable,

  • the delivery address is incorrect or incomplete,

  • the customer refuses delivery, or

  • the customer cannot be contacted,

the shipment may be returned to us.

Any re-shipping charges, if applicable, must be paid by the customer before the order is shipped again.

9. Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Zapsy.in shall not be responsible for delays or failed deliveries caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Incorrect contact number

Please contact us immediately if you notice an error in your shipping details after placing the order.

10. Delayed Deliveries

Although we strive to deliver orders within the estimated time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Courier operational issues

  • High order volumes during sales or festive seasons

Such delays are beyond our control, and we appreciate your patience and understanding.

11. Lost or Damaged Shipments

If your package is received in a damaged condition or appears to have been tampered with:

  • Do not accept the package if possible.

  • Take clear photographs of the package.

  • Contact our support team within 24 hours of delivery.

We will investigate the issue with our courier partner and provide an appropriate resolution in accordance with our Return & Refund Policy.

12. Order Cancellation

Since we process orders quickly, cancellation requests must be submitted before the order is dispatched.

If you wish to cancel your order, please contact us immediately:

Email: support@zapsy.in

If the order has already been dispatched, cancellation requests cannot be accepted.

Any eligible refund for prepaid cancelled orders will be processed according to our Refund Policy.

13. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: support@zapsy.in

Website: https://zapsy.in

Thank you for shopping with Zapsy.in. We appreciate your trust and are committed to providing a smooth, secure, and reliable shopping experience.